Online questionnaire encourages feedback from your guests providing you with important information to determine your best successes as well as opportunities for improvement in your operation. The easy to manage online hotel customer feedback system saves you time and money by eliminating printed comment card systems and automating the process of inviting and analyzing feedback.
B4Feedback lets you manage your online survey questions so you can target specific areas of your operation or new services you introduce. Our customer comment card system tabulates and analyzes your guest feedback instantaneously so you can react immediately to service breakdowns. Feedback can automatically be emailed to designated members of your team to enable the follow-up process to start right away.
- Highly customizable electronic customer feedback system
- Fully customizable invitations
- Ability to offer incentives for participation in the online feedback system
- Fully customizable survey questions
- Create scoring by departments or subjects
- Search for targeted information within the submitted online feedback
- Reports on scoring and trends
- Direct customer communication